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7. Instructions concerning cancellation

Cancellation rights

You may cancel the contract within 14 days without giving any reasons, in writing (e.g. letter, fax, e-mail), or – if the item is handed over to you prior to the end of the cancellation period – by returning the item. The cancellation period shall begin upon receipt of these instructions, albeit not before receipt of the goods by the recipient (in the case of repeat deliveries of similar goods, not before receipt of the first partial delivery), nor before we fulfil our duty of providing information pursuant to article 246 § 2in conjunction with § 1 sections 1 and 2 Introductory Act to the German Civil Code (EGBGB) as well as our duties pursuant to § 312g section 1 clause 1 German Civil Code (BGB) in conjunction with article 246 § 3 Introductory Act to the German Civil Code (EGBGB). The cancellation period is sufficiently long to post the cancellation notice or the item in good time. The cancellation must be sent to:

ascopharm gmbh
Im Bruchanger 6
38845 Wernigerode, Germany

Fax: +49 / 03943 948117


Consequences of cancellation

In the event of effective cancellation, the goods or services received by either party shall be returned, and any benefits that may have been accrued (e.g. interest) shall be released. Should you be unable to return the goods or services and the uses obtained from them (e.g. benefits of use) in full or in part, or in their original condition, you will be liable to pay us appropriate compensation. You will only have to pay us compensation for the deterioration of goods and for uses obtained from them if that deterioration can be attributed to you using the goods beyond verifying the characteristics and functionality of the product. “Verifying the characteristics and functionality of the product” means testing and trying the product in question, as is possible and customary at the point of sale. Items that can be sent in a parcel must be returned to us at our own risk. You will have to bear the regular return costs when the goods delivered correspond to the goods ordered and the value of the items to be returned does not exceed 40 euros, or, if the value of the items is higher, when your compensation payment is still outstanding at the time of cancellation, or when you have paid an instalment as agreed in the contract. Otherwise, you can return the goods free of charge. Items which cannot be sent as a parcel will be collected at your premises. In such a case, please call us. We will organise for the goods to be collected at an address of your choice. Compensation payment obligations must be fulfilled within 30 days. The cancellation period starts for you upon sending the cancellation request or posting the item, and for us, upon their receipt.

In case of return consignments from abroad, the purchaser has to bear all freight costs.

End of the instructions concerning cancellation