Right of withdrawal

Instructions concerning cancellation

Cancellation rights

You have the right to cancel this contract within fourteen days without stating a reason. The cancellation period extends fourteen days from the day on which you, or a third party named by you who is not the carrier, has taken possession of the goods.

To exercise your cancellation rights, you must inform us (ascopharm gmbh, Im Bruchanger 6, 38855 Wernigerode, info@ascopharm.de, Telephone: 03943 94 81 10, Fax: 03943 94 81 17) by means of a clear declaration (for example, a letter sent by post, fax, or email) of your decision to cancel this contract. You may use the attached sample cancellation form, (Cancellation form), but this is not required.

Dispatch of the notice regarding the exercise of your cancellation rights before the cancellation period has elapsed is deemed sufficient for compliance with the cancellation period.

Consequences of cancellation

If you cancel this contract, we must repay all payments that we have received from you, including delivery costs (with the exception of additional costs that resulted because you have chosen a delivery method other than the inexpensive standard delivery offered by us), immediately and no later than fourteen days from the day on which we receive the notice regarding your cancellation of this contract. For this repayment, we will use the same means of payment that you used in the original transaction, unless something else has been explicitly agreed with you: under no circumstances shall a fee be charged to you for this repayment. We may refuse repayment until we have received the goods back or until you have rendered evidence that you have sent back the goods, whichever is the earlier date.

You must send back or hand over the goods immediately and in any event within fourteen days from the day on which you inform us of the cancellation of this contract. The deadline is deemed to be met if you dispatch the goods before the period of fourteen days has elapsed. We will bear the costs for the return shipment of the goods. You are only required to pay for any loss of value of the goods if this loss of value was caused by handling performed by you that was not necessary to check the quality, characteristics, and functions of the goods.

Pursuant to § 312g BGB, no cancellation rights exist in the following contracts:

  • Contracts regarding the shipment of goods that can spoil quickly or that quickly pass their expiration date.
  • Contracts regarding the shipment of sealed goods that, for reasons of health or hygiene, are not suitable for return if their seal was removed after delivery.


End of the instructions concerning cancellation