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Deliverie & Shipping Costs

Inland deliveries

The minimum order value is EUR 15.00. ascopharm customers only pay EUR 3.80 for the costs of shipping and packing. From an order value of EUR 35.00 we deliver free of charge within Germany.

ascopharm delivers immediately (subject to our own supply) and without long waiting times. All shipments are packed in such a way that they are protected from breaking. However, should any transport damage occur, please report it immediately to your local post office.

Overseas deliveries

Overseas deliveries are only possible when the full postage costs are borne. These are dependent on the required delivery address and the weight of the selected goods (weight-based overview shipping costs). The actual shipping charges can therefore be determined only at the end of the order.

Any fees charged for bank transfers must be borne by you as the client.

For cash-on-delivery orders to be delivered to a country within zone 2 or beyond, a surcharge of EUR 6,00 will become due in addition to the cash-on-delivery costs of EUR 3.60 plus postage. Generally, VAT is charged on all shipments within the EU. Unless you have a VAT identification number, you will be charged VAT. VAT-exempt deliveries to non-EU countries are only possible if the shipping address is also in that country. Unfortunately, it will not be possible to refund VAT at a later date.

The shipping costs for overseas deliveries depend on the stated delivery address and the weight of the goods selected. For further information, please see the Overview of weight-related costs by zone. We will inform you of the actual shipping costs prior to delivery.

Other costs and any possible taxes shall be borne by the customer. For further information please see our Terms and Conditions.

A correct calculation of shipping costs is only when a delivery weight up to 31.5 kg. If your order reach a higher shipping weight, we shall inform you about the costs involved.

Payments within the EU:
For bank transfers, please use the EU standard bank transfer form, stating the IBAN and BIC numbers (which can also be found on the invoice) in order to avoid additional charges.

Payments outside the EU:
Any fees charged for bank transfers must be borne by you as the client.