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Data privacy

We only use your ordering information (name and address, etc.) to process your order. We store and process all customer data in accordance with the relevant regulations of the German Federal Data Protection Act (BDSG) and the Telecommunication Media Act (TMG).


According to the German Federal Data Protection Act, you have a right to request, free of charge, information about the data stored about you, as well as a right to having these data corrected, blocked or deleted.

Please contact or send us your request by mail or fax.

Your data

If the website contains any options for entering personal or business data (e-mail addresses, names, or postal addresses), the disclosure of this data by the user is expressly carried out on a voluntary basis. The utilisation of and payment for all services offered, is – in so far as this is technically feasible and reasonable – also possible without providing any such personal data, or else by entering anonymised data or a pseudonym. The use of contact data such as postal addresses, telephone and fax numbers and e-mail addresses which are published in the imprint, or comparable data, by third parties for the purpose of transmitting unsolicited information, is not permitted. We expressly reserve the right to take legal action against senders of unsolicited “spam” e-mails in breach of this restriction.

Ordering via your customer account (registered user)
We store the text of the contract and send you the order details via e-mail. The General Terms and Conditions can be reviewed here at any time. Past orders can be reviewed in your customer account.

Guest order (without registration)
We store the text of the contract and send you the order details via e-mail. For security reasons, your order details are then no longer accessible via the Internet.

Disclosure to third parties

Your address and other information are stored by us in compliance with the data protection regulations, and used only for the purpose of processing orders.

Credit check and scoring

In the event of advance deliveries, e.g. for purchases on account, we request a credit report based on mathematical methods from [SCHUFA Holding AG, Kormoranweg 5, 65201 Wiesbaden, Germany] in order to safeguard our legitimate interests. For this purpose, we send the personal data required for a credit check to [SCHUFA Holding AG] and use the information we receive on the statistical

Probability of a payment default to make a balanced decision on the establishment, execution or termination of the contractual relationship.

The credit report may contain probability values (score values) which are calculated on the basis of scientifically recognised mathematical and statistical methods, and which, among other details, include address data. Your data protection requirements will be considered according to the applicable statutory provisions.


We use so-called cookies on various pages, in order to make the visit to our website a pleasant experience and to enable the use of certain functions. Cookies are small text data files which are placed on your device. Some of the cookies we use (so-called session cookies) are deleted as soon as a browser session has ended, i.e. once your browser has been closed. Other cookies (so-called permanent cookies) remain in your device and enable us or our partner companies to recognise your browser again upon your next visit.

You can adjust your browser settings in such a way that you will be informed when cookies are placed and can decide in each case whether you would like to accept them in specific cases or whether you would prefer to reject cookies in general. If you do not accept cookies, the functionality of our website may be restricted.

Google Analytics

“This website uses Google Analytics, a web analytics service provided by Google, Inc. (”Google"). Google Analytics uses “cookies”, which are text files placed on your computer, to help the website analyse how users use the site. The information generated by the cookie about your use of the website will be transmitted to and stored by Google on servers in the United States.

In case IP-anonymisation is activated on this website, your IP address will be truncated by Google before transmitting it within Member States of the European Union or other states which are parties to the Agreement on the European Economic Area. Only in exceptional cases will the whole IP address be transferred to a Google server in the USA first before it is truncated. Google will use this information on behalf of the operator of this website for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing them with other services relating to website activity and Internet usage.

The IP-address transmitted by your browser within the scope of Google Analytics will not be associated with any other data held by Google. You may prevent the storage of cookies by selecting the appropriate browser settings. Please note, however, that if you do so you may not be able to use the full functionality of this website. Furthermore, you can prevent the collection of data generated by the cookie about your use of the website (including your IP address) and its processing by Google by downloading and installing the browser plug-in provided under this link:

For more information see or (general information on Google Analytics and data protection).


Data Protection Officer

For questions regarding the processing or use of your personal data you provide us with, corrections or deletions of data or information, please contact: Mr. Stefan Heinrich, ascopharm gmbh, Im Bruchanger 6, 38845 Wernigerode, Germany, e-mail:


By signing up for our newsletter, you accept that ascopharm gmbh will store, use and process the personal data collected from you for administrative purposes within the scope of our free newsletter. Your personal data will only be used by ascopharm gmbh for the purpose of managing your participation in the newsletter programme, administering the requested products and services or information materials, and for other purposes for which you have given your express consent, except where otherwise provided by law. After signing up for our free newsletter, you will receive an e-mail asking you to confirm your subscription for security purposes (“double opt-in procedure”) This is to ensure that nobody misuses your e-mail address for signing up to our service. You may cancel your subscription to the free newsletter of ascopharm gmbh at any time. In this case, you will no longer receive any further advertising from us.

By participating in the free newsletter programme of ascopharm gmbh, you confirm your interest in receiving additional information about ascopharm products and special offers which may be of interest to you. In addition, you provide us with your personal data for the purpose of sending you product information by other means than only by post. ascopharm may also use your data in anonymised form for statistical and market research purposes. You may revoke your consent to the use of your data at any time by sending an e-mail to: You can also use our contact form to do so.

Your personal data may be processed by service providers commissioned by us in order to handle the processing of the newsletter on our behalf. ascopharm guarantees that a comprehensive protection of your data is also ensured by our contractors. ascopharm gmbh or its contractors will not disclose your data to third parties in any form.