General terms & conditions

1. Your purchase guarantees with ascopharm

Our prices include VAT and will remain valid until new prices are announced. To the best of our knowledge and belief, the prices quoted are correct. However, should a mistake occur (e.g., a typographical or clerical error), we reserve the right to charge the correct price. In such an event, you will, of course, have an immediate right of withdrawal, should you not agree.

2. Orders

All ascopharm customers can order by using our convenient order form, by postcard, telephone, fax, or via the Internet.

Telephone: +49 / 03943 948110
Fax: +49 / 03943 948117
during business hours:
Monday – Friday, 8 am – 6 pm

3. Discounts

Combine our attractive staggered prices with additional
volume discounts on the value of goods. Your attractive price advantage
a, whether you place a collective order or buy for your personal use:

from €   75,– 3% discount from € 150,– 6% discount from  400,– 10% discount from  700,– 13% discount from €    1.000,– 15% discount

4. Minimum order value

The minimum order value is EUR 15.00. ascopharm customers only pay EUR 3.80 for the costs of shipping and packing. From an order value of EUR 35.00 we deliver free of charge within Germany.

5. Deliveries

ascopharm delivers immediately (subject to our own supply) and without long waiting times. All shipments are packed in such a way that they are protected from breaking. However, should any transport damage occur, please report it immediately to your local post office.

6. Offer and conclusion of contract

6.1 The presentation of products in our online shop does not constitute a legally binding offer but rather an invitation to place an order. Errors excepted.
6.2 By clicking on the [Buy now] button, you will place a binding order of the goods listed on the order page. The contract is considered as concluded as soon as we confirm your order with an order confirmation via e-mail, as soon as we have received your order.

Instructions concerning cancellation

Cancellation rights

You have the right to cancel this contract within fourteen days without stating a reason. The cancellation period extends fourteen days from the day on which you, or a third party named by you who is not the carrier, has taken possession of the goods.

To exercise your cancellation rights, you must inform us (ascopharm gmbh, Im Bruchanger 6, 38855 Wernigerode,, Telephone: 03943 94 81 10, Fax: 03943 94 81 17) by means of a clear declaration (for example, a letter sent by post, fax, or email) of your decision to cancel this contract. You may use the attached sample cancellation form, (Cancellation form), but this is not required.

Dispatch of the notice regarding the exercise of your cancellation rights before the cancellation period has elapsed is deemed sufficient for compliance with the cancellation period.

Consequences of cancellation

If you cancel this contract, we must repay all payments that we have received from you, including delivery costs (with the exception of additional costs that resulted because you have chosen a delivery method other than the inexpensive standard delivery offered by us), immediately and no later than fourteen days from the day on which we receive the notice regarding your cancellation of this contract. For this repayment, we will use the same means of payment that you used in the original transaction, unless something else has been explicitly agreed with you: under no circumstances shall a fee be charged to you for this repayment. We may refuse repayment until we have received the goods back or until you have rendered evidence that you have sent back the goods, whichever is the earlier date.

You must send back or hand over the goods immediately and in any event within fourteen days from the day on which you inform us of the cancellation of this contract. The deadline is deemed to be met if you dispatch the goods before the period of fourteen days has elapsed. We will bear the costs for the return shipment of the goods. You are only required to pay for any loss of value of the goods if this loss of value was caused by handling performed by you that was not necessary to check the quality, characteristics, and functions of the goods.

Pursuant to § 312g BGB, no cancellation rights exist in the following contracts:

  • Contracts regarding the shipment of goods that can spoil quickly or that quickly pass their expiration date.
  • Contracts regarding the shipment of sealed goods that, for reasons of health or hygiene, are not suitable for return if their seal was removed after delivery.


End of the instructions concerning cancellation

8. Return costs when making use of your cancellation rights

If you make use of your statutory cancellation rights (see “Instructions concerning cancellation”), you will have to bear the regular return costs when the goods delivered correspond to the goods ordered and the value of the items to be returned does not exceed 40 euros, or, if the value of the items is higher, when your compensation payment is still outstanding at the time of cancellation, or when you have paid an instalment as agreed in the contract. Otherwise, you can return the goods free of charge. In such a case, please call us. We will organise for the goods to be collected at an address of your choice.

9. Overseas deliveries

For a delivery in the value of over EUR 75,00 we will take a proportional takeover of shipping costs of EUR 4,00; from a commodity value of EUR 150,00 we will take a proportional takeover of shipping costs of EUR 8,00. Orders with a value below EUR 75.00 are only possible when take full shipping costs. The proportional takeover of the shipping costs is only available with a customer account.

Overseas deliveries are only possible when the full postage costs are borne. Any fees charged for bank transfers must be borne by you as the client. For cash-on-delivery orders to be delivered to a country within zone 2 or beyond, a surcharge of EUR 6.00 will become due in addition to the cash-on-delivery costs of EUR 3.60 plus postage. Generally, VAT is charged on all shipments within the EU. Unless you have a VAT identification number, you will be charged VAT. VAT-exempt deliveries to non-EU countries are only possible if the shipping address is also in that country.

The shipping costs for overseas deliveries depend on the stated delivery address and the weight of the goods selected. For further information, please see the Overview of weight-related costs by zone. We will inform you of the actual shipping costs prior to delivery.

Other costs and any possible taxes shall be borne by the customer.

Payments within the EU:
For bank transfers, please use the EU standard bank transfer form, stating the IBAN and BIC numbers (which can also be found on the invoice) in order to avoid additional charges.

Payments outside the EU:
Any fees charged for bank transfers must be borne by you as the client.

Payments within the EU:
For bank transfers, please use the EU standard bank transfer form, stating the IBAN and BIC numbers (which can also be found on the invoice) in order to avoid additional charges.

Payments outside the EU:
Any fees charged for bank transfers must be borne by you as the client.

10. Payments

ascopharm customers can choose to pay on account in full within 14 days of receipt of the invoice, via direct debit and advance payment with a 3% discount, and via credit card, Paypal and cash on delivery. The customer shall guarantee that sufficient funds are available in the bank account specified. If the order is “cash on delivery”, the charges for this service of currently EUR 3.60 shall be borne by the recipient. In individual cases, ascopharm GmbH reserves the right to reject particular payment methods.

When paying cash on delivery, an additional charge of EUR 3.60 as well as a transfer fee in the amount of EUR 2.00 will become due, which are payable to the person delivering your order upon delivery.

When paying via direct debit, your account will be charged 4-5 days after the goods have been delivered.

11. Accounts

For bank transfers within the EU:

Harzer Volksbank eG
IBAN DE 35800635084049070000, BIC GENODEF1QLB

Nord LB Hannover
Sort code (BLZ) 250 500 00, Account 199944117
IBAN DE 13250500000199944117, BIC NOLA DE 2HXXX

12. Title retention

All goods delivered remain the property of ascopharm GmbH, Wernigerode, Germany, until payment has been made in full.

13. Code of Conduct
We have submitted to the following codes of conduct:

Trused Shops

14. contract language

The available languages for the contract are German and English.

15. Contract text storage

We save the contract text and send you the order data by e-mail. The terms and conditions can be viewed at any time here on this page. Your past orders are visible in your customer account and can also be reordered.

16. Customer service

Our customer service can be reached within our business hours:

mondays – fridays 8 – 18 clock – 03943 94 81 10

17. Others

German law applies, the UN Sales Convention (CISG) shall not apply.
Product or price changes, printing or arithmetical errors as well as errors in words and pictures reserved.
The rights to the texts, images and graphic design used are with ascopharm gmbh.

18. Alternative dispute resolution

The European Commission provides a platform for online dispute resolution (OS):

We are ready to participate in an out-of-court dispute resolution.